As the Future Civil Service programme sets out to build a high-performing, technologically enabled institution ready to deliver more effectively for the public, the main determinant of success will not be technology or org charts, but people.
From frontline operational teams to senior leaders, departments must equip and empower their workforce to adapt to new ways of working. This means developing AI fluency and building confidence in emerging technologies at every level.
Civil Service World has teamed up with leading learning company Pearson for a practical webinar to explore what it will take to build the capabilities, culture and confidence needed to navigate large-scale change in a rapidly evolving world.
Speakers from across government will share practical perspectives on bringing people with you through change, recognising and developing talent, supporting effective role-based learning, and creating teams where building new skills becomes part of the day job.
The discussion will give civil service leaders ideas you can take back to your daily work, helping you build the personal and organisational capability needed for what comes next.
Key discussion points include:
- Exploring which approaches to skills development are proving to be most effective.
- Building capability at scale by making learning accessible and relevant for different roles, professions and career stages.
- Identifying and supporting a strong talent pipeline.
- Developing future-ready leaders by equipping managers and senior leaders to guide their teams through AI-enabled transformation.
- Managing resistance and accelerating adoption through effective change programmes.
- Balancing productivity gains with employee engagement and wellbeing.
- Practical examples from public and private sector transformation programmes.
- Understanding what works: using assessment, feedback and practical application to see where learning is making a real difference.
