Improving citizen experience is crucial for providing effective public services. However, various obstacles, such as limited capabilities, technological difficulties, and budget constraints, can make it challenging. These factors can hinder reform efforts and diminish public trust.

Watch on-demand and hear Jonathan Slater, former DfE permanent secretary, discuss with Alex Thomas, programme director at the Institute for Government, and Kavian Brown, partner and expert in government and Public Sector at Baringa, how the civil service might need to adapt to a new administration, and what this could mean for the workforce and its capability.

In this CSW webinar, hosted in partnership with SAS, senior government officials explore the strategies and tools available to them to be prepared for the unexpected while protecting and improving citizens' lives.

In this practical webinar, hosted in partnership with Civica, a panel of experts explores the next steps officials can take to harness the potential of AI.

As we approach the finish line of the government's three-year digital and data roadmap, we take stock of the strategy’s key milestones and remaining goals – not least the aspiration that, by 2025, 50 of government's 75 most-used services will be certified as ‘great’.

Replay this webinar where senior officials, including David Jones, Deputy Director, Natural Capital & Data Science at Defra, discuss best practices for data sharing, barriers to AI implementation, and key research findings, offering solutions to improve collaboration, transparency, and service efficiency within the public sector.

To help civil servants navigate these crucial changes, CSW hosted this webinar in partnership with Crown Commercial Service, where a panel of procurement experts, including Andie Brookes, Head of Policy Implementation at Crown Commercial Service, and Lindsay Maguire, Deputy Director for Procurement Reform at Cabinet Office, offer practical advice to navigate the new rules and realise the opportunities they present.

In this CSW webinar, hosted in partnership with Iron Mountain, Matthew Cain, chief digital and information officer at Crown Prosecution Service, shares experience and best practices for implementing data-driven AI solutions for service delivery.

In this practical webinar, hosted in partnership with our sister publication, PublicTechnology, and Salesforce, tech experts discuss how artificial intelligence can be best used to deliver proactive, efficient, and personalised services to citizens.